FAQs

HOW CAN I CONTACT YOU?

Any inquiries, please email us at nhivyjewelry@gmail.com

Please do not send multiple emails on the same inquiry. We answer in the order received, and within our business ours. Please expect a longer response time during the weekend or holidays.

SALE

Sale items are final sale. 

WHAT IF I RECEIVED THE WRONG ITEM? 

Our apologies, please email us at nhivyjewelry@gmail.com

WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?

All of our items are carefully inspected before packaging and individually wrapped in bubble wrap prior to shipping. However, in the unfortunate case that an item is damaged while shipping, please contact us and we will happily assist you.

WHAT IF I FORGOT TO PUT IN MY DISCOUNT CODE?

Unfortunately, we are unable to apply discount codes to past orders and orders that have already been placed.

WHAT IF I CHOSE THE WRONG SIZE OR METAL COLOR AT CHECKOUT? 

If you realize these errors on your final order, please contact us immediately. If the order hasn't shipped, we will do our best to correct the order.

WHAT IF I PUT IN THE WRONG ADDRESS?

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that your address will be changed in time.